Services BPO Solutions for Banking & Financial Services


A. General Banking
Consumer Verification
Tracking & Recording
Collection
Loan Payoff
Telemarketing
Customer Service
Query Resolution
Process Address change Request
Response through Email or Chat
Mortgage Lending
Document Management

B. Insurance
Informing clients on existing policies
Educating customers on policies
Policy Administration
Query Resolution
Processing of Request for record changes like Name, Nominee, Address etc.
Administration on Insurance Agents.
Administration of current Policies
Premium Administration
Claims Processing
Management of non-core activities of Insurance sector like HR & Benefit administration
Customer Support
Different Claims Management
Premium Holder/Agent Billing

C. Mortgage & Loan
Loan Processing
Lead Generation
Brokers' Account Management
Inbound/Outbound Inquiries
Data Entry for Loan Entry
Checks Collection
Property Valuation
Ticket Checking
Insurance of Property checking
Credit Check
Pre paid or due collection calls
Overdue Payment Processing
Money Disbursement
Billing
Mailing
Chat & Email Support
Voice Customer Support

D. Credit Card
We provide services from the receipt of credit card applications to final approval including data capture, imaging, fraud detection, evaluation of credit worthiness through secure the creation and maintenance of secure digital repositories. We also provide Tele-services in support of the credit card application process.

Credit Card application Processing
Card allocation
Transaction Processing
Bonus Point processing
Interest & penalty
Billing
Payment Collection
Credit Check
Pre paid or due collection calls
Overdue Payment Processing
Mailing
Chat & Email Support
Voice Customer Support

E. Customer Support
Administrate customer communications & providing customer support regularly and successfully is essential for any business - and as number increases, the job of giving quick & accurate reply to customer becomes tougher. At that time the need of outsourcing Customer Support to a trustworthy partner arises who can convey enhanced value to your customers and has the capacity to scale with your rising needs. Customer Support enhances customer's experience & helps in achieving the ultimate goal of the business. Customer support is supplied based on specific needs of customer, their buying behaviors, and communication preferences.

Order Fulfillment
Query Resolution
Response to Inquiry or Feedback
Subscription Services
Pre-Sales Post-Sales & Order Fulfillment
Effective up-selling and cross-selling to existing customers during message
Technical Support/ Help desk
Inquiry Service
Customer Support for Agents
Billing Information
Live Customer Support
Technical Problem Resolution
Website Navigation Help and Guided Tour Complaint Registration and Resolutions
Marketing Services
Customer Care Program
Customer Acquisition
Customer Retention
Sales Promotion
Lead Generation Trade Show Follow Up
Promoting a Website
Promoting any Event
Service Activation
Correspondence Management Contact Extension
Follow Up Calls
Appointment Setting Calls